Terms & Conditions - MCR Doctors
Last updated: 13 October 2026
1. Acceptance
By signing in and tapping "I have read & understood", you agree to these
terms. If you do not agree, do not use the app.
2. Professional use only
The app is exclusively for doctors registered with the clinic. Accounts are
created and verified by the clinic administration and may not be shared or
transferred.
3. Clinic rules
You agree to: keep your weekly availability accurate and attend booked and
instant consultations on time; communicate professionally in chat, voice and
video; treat patient records, chats, prescriptions and reports as strictly
confidential; issue prescriptions only after a proper consultation; never
request personal payments or move patients off the clinic's system; and keep
your credentials and devices secure.
You must NOT share your personal phone number, WhatsApp number or any other
private contact detail with a patient, in any format. This includes numbers
written with spaces, dashes, brackets or words (for example "9 8 7 6 5 4 3 2
1 0" or "nine eight seven..."). The app blocks such messages automatically and
repeated attempts may lead to suspension of your profile. All patient contact
must stay inside the clinic's chat, voice and video.
Audio of every consultation is recorded automatically for quality and safety
review by the clinic, and the patient is told so on their screen. Recordings
are retained for 7 days and then deleted. By conducting consultations through
this app you consent to being recorded on this basis.
4. Profile suspension and cancellation
Failure to maintain the clinic rules may lead to suspension or cancellation of
your doctor profile by the clinic administration, without prior notice.
5. Consultation fees, commission and deductions
The consultation amount displayed to patients in the patient app is the gross
amount. From this amount, the company deducts a platform commission of 20%,
TDS (tax deducted at source) of 10%, and GST of 3.6%. The remaining balance is
payable to you as per the clinic's settlement schedule.
6. Medical responsibility
You are solely responsible for the medical advice, diagnoses and prescriptions
you provide through the app. The platform provides communication and
scheduling tools; it does not provide medical advice.
7. Service availability
The clinic strives to keep the service available but does not guarantee
uninterrupted operation. Features may change as the service evolves.
8. Limitation of liability
To the maximum extent permitted by law, the clinic and the app operators are
not liable for indirect or consequential damages arising from use of the app.
9. Changes and governing law
Terms may be updated from time to time; continued use after an update
constitutes acceptance. These terms are governed by the laws applicable to the
clinic's jurisdiction.
